How can we help?
Answers to the most common questions from school administrators, teachers, and bursars. Can't find what you need? Reach us directly.
Common questions, answered.
These are the questions we hear most often from schools evaluating or getting started with Tetademic.
Browse full documentation →How long does it take to set up Tetademic for my school?
Most schools are fully operational within 5–7 working days. Our onboarding team handles the initial configuration — classes, subjects, fee structures, and staff accounts — and trains your admin staff before handover.
Can Tetademic work with unreliable internet?
Yes. The platform is designed for Nigerian network conditions. Core functions like attendance marking and score entry work with low-bandwidth connections, and we cache data locally to handle brief outages.
Do parents need to download an app?
Not yet — the parent portal is fully accessible from any mobile browser. A dedicated mobile app is currently in development and will be available on Android and iOS.
Can we import our existing student records?
Yes. We support bulk import via Excel and CSV. Our onboarding team will help you format and upload your existing data so nothing is lost in the transition.
How are fees and payments handled?
Tetademic supports both cash/bank payments (recorded manually by the bursar) and online payments via card and bank transfer. Every payment generates an automatic receipt sent to the parent by SMS and email.
Is our school's data secure?
All data is encrypted in transit and at rest. We use role-based access controls so staff only see what they need to. We do not share or sell school data to third parties.
What happens if we want to cancel?
You can cancel at any time. We'll export all your school's data in standard formats (Excel, PDF) before your account closes. There are no lock-in penalties.
Do you support multiple school branches?
Yes. Tetademic supports multi-branch setups under a single account, with consolidated reporting across branches and separate configurations per campus.
We reply within 2 hours on business days.
Mon – Sat, 8am – 6pm WAT.
Talk to a real person on our support team.
Our support desk is staffed by people who know the platform inside out. Send us a message and we'll get back to you the same day.